CISCO-CALLHOME-MIB

MIB Reference — IPNetwork Monitor · Updated September 14, 2026

All MIBsCISCO-CALLHOME-MIB

Organization: Cisco Systems Inc.

Last Updated: 2015-11-20

Category: Alarm and Event Management, Cisco Devices, Device Management

Description: Manages Cisco Call Home configuration for automated device event notification to support.

Start monitoring vendor-neutral, standards-based MIB, any SNMPv3-capable network device (SNMP engine identity/boot/clock status) with a free 30-day trial of IPNetwork Monitor. Import MIBs, browse SNMP OIDs, create custom SNMP monitors, configure alerts, and monitor any SNMP-enabled network device from a single console.

What Is CISCO-CALLHOME-MIB?

CISCO-CALLHOME-MIB manages the Cisco Call Home feature, which automatically sends hardware and software failure diagnostics from a device to Cisco's Support Center or a designated destination profile. It exposes configuration for contact information (phone, email, address), customer/contract/site identifiers, alert action settings, and destination profile tables used to route Call Home messages. It is explicitly built around monitoring and reporting hardware/software problems: callHomeAlertAction, callHomeAlertActionStatus, and callHomeAlertActionFailureCause track whether an automated failure-report alert was sent successfully or failed, effectively surfacing the health of the device's self-diagnostic reporting pipeline. It works closely with Cisco's broader syslog/SNMP notification infrastructure and the ccmCallHomeNotifications trap definitions in this same MIB. It is deployed on Cisco routers, switches, and other enterprise gear where automatic failure notification to TAC or a partner support system is desired. Administrators setting up automated failure reporting search for cisco call home specifically to configure this MIB's destination-profile and message-severity objects.

IPNetwork Monitor allows you to monitor SNMP objects defined in CISCO-CALLHOME-MIB. Use the built-in SNMP Monitoring Browser to explore available variables, view their current values and descriptions, and select the objects you want to monitor. You can then create SNMP monitors, configure thresholds, and receive alerts when monitored values change.

Supported Devices

  • Cisco router
  • Cisco switch
  • Cisco enterprise network device

Monitoring Examples

An admin would check callHomeAlertActionStatus and callHomeAlertActionFailureCause to confirm the last automated Call Home alert (triggered by a hardware or software fault) was successfully delivered to the destination profile in callHomeDestProfileTable. If callHomeEnable is set but alert status repeatedly shows failure, that points to a connectivity or configuration problem preventing failure reports from reaching support. Reviewing sysContactEmailAddress and callHomeCustomerId confirms the device is correctly registered for its support contract.

What Can Be Monitored

  • Call Home enable state
  • alert action delivery status
  • alert failure cause
  • destination profile configuration
  • customer/contract/site identifiers
Imported Objects

From CISCO-SMI

ciscoMgmtOBJECT-IDENTITY

From CISCO-SYSLOG-MIB

SyslogSeverity

From CISCO-TC

CiscoURLString
CiscoVrfName
EntPhysicalIndexOrZero

From IF-MIB

InterfaceIndexOrZero

From INET-ADDRESS-MIB

InetAddress
InetAddressType

From SNMP-FRAMEWORK-MIB

SnmpAdminString

From SNMPv2-CONF

MODULE-COMPLIANCE
NOTIFICATION-GROUP
OBJECT-GROUP

From SNMPv2-MIB

sysNameOBJECT-TYPE

From SNMPv2-SMI

Counter32
Counter64
MODULE-IDENTITY
NOTIFICATION-TYPE
OBJECT-TYPE
Unsigned32

From SNMPv2-TC

RowStatus
StorageType
TEXTUAL-CONVENTION
TimeStamp
TruthValue

How to Use in IPNetwork Monitor

Example using callHomeAlerts OID:

Select a Cisco routers/switch (Call Home diagnostic/alerting) as the target host to create a monitor — the SNMP service should be up and running on it. Click New Monitor, then check SNMP Custom on the Favorites tab, click Next, and confirm the host. On the next page, click Select... to open the built-in SNMP MIB Browser and type callHomeAlerts into the Find box to locate it in the OID tree, then select it and click OK. The number of Call Home alerts sent. On the monitor's Main parameters page you can set the target's SNMP port (default 161), credentials, polling interval, and other settings — see the SNMP Monitor help for details. On the State conditions and Alerting tabs, configure when the monitor should change state and trigger an alert; since this is a Counter32-type OID, Value bounds is the most useful condition here — trigger an alert if the counter increases sharply between polls relative to its normal baseline, since an unexpected spike often reflects a real change in traffic or activity. Click Finish to create the monitor; you can adjust any parameter later.
OIDs

RFC description

Provides automatic failure notification and system health reporting for Cisco storage and infrastructure devices.

Start monitoring Cisco routers/switches (Call Home diagnostic/alerting) with a free 30-day trial of IPNetwork Monitor. Import MIBs, browse SNMP OIDs, create custom SNMP monitors, configure alerts, and monitor any SNMP-enabled network device from a single console.

Download CISCO-CALLHOME-MIB