| OID symbolic | OID numeric | Type | Access | Description |
|---|
| ciscoLivedataMIB | 1.3.6.1.4.1.9.9.814 | | | Cisco LiveData is the next generation reporting product for
Cisco Unified Contact Center Enterprise (CCE). Cisco
LiveData provides a horizontally scalable, highly available
architecture to support systems with large numbers of
reporting users. LiveData enables fast refresh rates on
real-time data (3 seconds or less). A LiveData node consumes
real-time data streams from one or more sources, processes
the data and publishes the resulting data to solution
consumers. Consumers may be database management systems,
applications or reporting engines.
Cisco LiveData aggregates and publishes real-time data and
metrics pushed to it (e.g. from the CCE router and/or
peripheral gateway components) to a message bus; Cisco
Unified Intelligence Center (CUIC) and the CCE Administrator
Workstation (AW) subscribe to this message bus to receive
real-time data updates. CUIC users then build reports using
this real-time data; other CCE clients may also query this
real-time data from the CCE AW database.
A LiveData cluster consists of one or more nodes; one is
designated as the master with additional worker nodes as
needed. A LiveData cluster may have a remote peer cluster
that works cooperatively in a fault-tolerant model. LiveData
cluster peers communicate with one another to negotiate who
is the 'active' cluster and who is on 'standby' (only one
cluster will be active at a time). If the active cluster
fails, the standby cluster will transition to active and
begin consuming the data streams previously consumed by the
peer cluster.
In small deployments, a LiveData cluster will be collocated
with CUIC in the same server virtual machine; in larger
deployments, a LiveData cluster may include several nodes
that may or may not be collocated with CUIC.
A single node in a LiveData cluster will have multiple
services running in the guest virtual machine that are
critical to the successful function of that node. Services
may be distributed across the nodes of a cluster to balance
the workload. Each node will establish and maintain
connections to data sources in the solution.
CISCO-LIVEDATA-MIB defines instrumentation unique to the
LiveData servers (virtual machines). The instrumentation
includes objects of:
1) a general nature - attributes of the device and
application,
2) cluster status* and identity,
3) service status and identity and
4) connection status and attributes (including metrics).
5) events
* It is important to note that cluster status is shared
across all nodes of a cluster; cluster status is not
device-specific unless there is only one node in the cluster.
The MIB also defines a single notification type; all nodes in
all clusters may emit notifications.
Service and connection instrumentation is exposed as tables.
The number of entries within each table may change over time,
adapting to changes within the cluster.
Glossary:
---------
AW Administrator Workstation component of a Cisco
Unified Contact Center Enterprise deployment. The
AW collects and serves real-time and configuration
data to the CCE solution.
CCE (Cisco Unified) Contact Center Enterprise; CCE
delivers intelligent contact routing, call
treatment, network-to-desktop computer telephony
integration, and multichannel contact management
over an IP infrastructure.
CUIC Cisco Unified Intelligence Center; CUIC is a web-
based reporting application that provides real-
time and historical reporting in an easy-to-use,
wizard-based application for Cisco Contact Center
products.
UCCE Unified Contact Center Enterprise; see 'CCE'. |
| ciscoLivedataMIBNotifs | 1.3.6.1.4.1.9.9.814.0 | | | |
| NTF cldEventNotif | 1.3.6.1.4.1.9.9.814.0.1 | | | The SNMP entity generates cldEventNotif when an unusual
condition has occurred that can potentially affect the
functioning of the Cisco LiveData server. This notification
type describes operational state information of the service
generating the notification when such service-impacting
conditions occur. A notification is sent by a functional
service of the Cisco LiveData server.
The notification type includes the following objects:
'cldEventID': The unique numeric event message
identifier for this event.
'cldServerName': The fully-qualified domain name of the
Cisco LiveData server that generated the
notification.
'cldEventAppName': The name of the Cisco LiveData
functional service that generated this
event.
'cldEventName': The service-specific name of the Cisco
LiveData event message.
'cldEventState': The state of the event, either 'raise'
or 'clear'. A 'raise' state event is
generated when an unusual or service-
impacting condition occurs while a
'clear' state event is generated when
a prior condition has been resolved.
'cldEventSeverity': The severity level of this event; an
integer value from 1 (emergency) to 8
(debug).
'cldEventTimestamp': The date and time that the event was
generated.
'cldEventText': The full text of the event. |
| ciscoLivedataMIBObjects | 1.3.6.1.4.1.9.9.814.1 | | | |
| cldGeneral | 1.3.6.1.4.1.9.9.814.1.1 | | | |
| STR cldServerName | 1.3.6.1.4.1.9.9.814.1.1.1 | SnmpAdminString | read-only | This object indicates the fully-qualified domain name of the
Cisco LiveData server. |
| STR cldDescription | 1.3.6.1.4.1.9.9.814.1.1.2 | SnmpAdminString | read-only | This object indicates a textual description of the Cisco
LiveData software installed on this server. This is
typically the full name of the application. |
| STR cldVersion | 1.3.6.1.4.1.9.9.814.1.1.3 | SnmpAdminString | read-only | This object indicates the version number of the Cisco
LiveData software that is installed on this server. |
| DAT cldStartTime | 1.3.6.1.4.1.9.9.814.1.1.4 | DateAndTime | read-only | This object indicates the date and time that the Cisco
LiveData software (the primary application service) was
started on this server. |
| STR cldTimeZoneName | 1.3.6.1.4.1.9.9.814.1.1.5 | SnmpAdminString | read-only | This object indicates the textual name of the time zone
where the Cisco LiveData server (host) is physically
located. |
| I32 cldTimeZoneOffset | 1.3.6.1.4.1.9.9.814.1.1.6 | Integer32 | read-only | This object indicates the number of minutes that the local
time, in the time zone where the Cisco LiveData server (host)
is physically located, differs from Greenwich Mean Time
(GMT). |
| T/F cldEventNotifEnable | 1.3.6.1.4.1.9.9.814.1.1.7 | TruthValue | read-write | This object specifies whether event generation is enabled in
the SNMP entity. This object allows a management station to
disable, during run time, all outgoing Cisco LiveData
notifications. This is typically done during a maintenance
window when many application components are frequently
stopped, reconfigured and restarted, which can generate
periodic floods of notifications that are not desirable
during a maintenance period. Please note that this setting
is persistent even after a restart of the agent; the
management station must explicitly reset this object value
back to 'true' to re-enable outgoing application
notifications from this device.
When the value of this object is 'true', notifications will
be sent to configured management stations. When the value is
set to 'false' by a management station, notifications will
not be sent to configured management stations. The default
value of this object is 'true'.
The value of this object does not alter the normal table
management behavior of the event table, i.e., generated
events will be stored in the event table regardless of the
value of this object. |
| cldCluster | 1.3.6.1.4.1.9.9.814.1.2 | | | |
| STR cldClusterID | 1.3.6.1.4.1.9.9.814.1.2.1 | SnmpAdminString | read-only | This object indicates a cluster- unique textual identifier
for this cluster (e.g. 'sideA'). |
| INT cldClusterStatus | 1.3.6.1.4.1.9.9.814.1.2.2 | INTEGER | read-only | This object indicates the current status of this cluster of
Cisco LiveData servers. A cluster is a group of one or more
Cisco LiveData servers that work cooperatively to consume and
process inbound real-time data from one or more data sources.
Work is distributed between worker nodes within the cluster
by the master node. A cluster may have a peer cluster in a
fault-tolerant deployment model that will assume data
processing duties in the event where its active peer cluster
fails.
'pairedActive': The cluster is actively processing data
and is communicating with its remote
peer cluster.
'pairedStandby': The cluster is standing by (waiting to
process data if necessary) and is
communicating with its remote peer
cluster.
'isolatedActive': The cluster is is actively processing
data but has lost peer-to-peer
communication with it's remote peer
cluster.
'isolatedStandby': The cluster is standing by (waiting to
process data if necessary) but has lost
peer-to-peer communication with its
remote peer cluster.
'testing': The cluster is unable to communicate
with the remote peer cluster via the
peer-to-peer connection and it is
invoking the 'test-other-side' procedure
to decide whether to become active or to
go into a standby state.
'outOfService': The cluster is out of service. |
| STR cldClusterAddress | 1.3.6.1.4.1.9.9.814.1.2.3 | SnmpAdminString | read-only | This object indicates the hostname or the IP address of the
remote peer cluster for peer-to-peer communication with the
remote cluster. |
| cldServices | 1.3.6.1.4.1.9.9.814.1.3 | | | |
| cldServiceTable | 1.3.6.1.4.1.9.9.814.1.3.1 | | not-accessible | The service table is a list of Cisco LiveData services. A
service in this context is one or more executable processes
that have been configured to run on this server.
Service table objects include both the service name and the
current run state of that service. A single LiveData server
will have multiple running services, each of a different
type, that encompass the LiveData solution on a particular
server. Some of these services work cooperatively with
similar or dependent services on other server nodes in the
cluster.
The SNMP agent constructs the service table at startup; the
agent refreshes this table periodically during runtime to
offer a near real-time status of configured services.
Service table entries cannot be added to or deleted from the
table by the management station. All objects in this table
are read-only. |
| cldServiceEntry | 1.3.6.1.4.1.9.9.814.1.3.1.1 | | not-accessible | Each service entry represents a Cisco LiveData service.
The LiveData application software includes a collection of
related services, each of which perform a specific,
necessary function of the application. |
| CLD cldServiceIndex | 1.3.6.1.4.1.9.9.814.1.3.1.1.1 | CldIndex | not-accessible | The service index is a value that uniquely identifies an
entry in the services table. This value is arbitrarily
assigned by the SNMP agent. |
| STR cldServiceName | 1.3.6.1.4.1.9.9.814.1.3.1.1.2 | SnmpAdminString | read-only | This object indicates a user-intuitive textual name for the
Cisco LiveData service. |
| INT cldServiceState | 1.3.6.1.4.1.9.9.814.1.3.1.1.3 | INTEGER | read-only | This object indicates the last known state of the Cisco
LiveData service. The object value identifies the run
status of a configured service installed on the Cisco
LiveData server. The possible service states are:
'unknown': The status of the service cannot be
determined.
'disabled': The service has been explicitly disabled by
an administrator.
'starting': The service is currently starting up but has
not yet completed its startup procedure.
'started': The service has completed its startup
procedure and is currently running.
'active': The service has been started, is currently
running and is actively processing data.
'stopping': The service is stopping and is in the midst
of its shutdown procedure.
'stopped': The service is stopped. The service may be
dysfunctional or impaired, or it has been
explicitly stopped by an administrator. |
| DAT cldServiceUpTime | 1.3.6.1.4.1.9.9.814.1.3.1.1.4 | DateAndTime | read-only | This object indicates the date and time that this service
started. |
| cldReportingConnections | 1.3.6.1.4.1.9.9.814.1.4 | | | |
| cldReportingConnectionTable | 1.3.6.1.4.1.9.9.814.1.4.1 | | not-accessible | The reporting connection table is a list of Cisco LiveData
server reporting connections. A LiveData server maintains a
number of active connections to data sources; most often,
these are contact center solution nodes that generate real-
time data that is ultimately used for creating reports.
Reporting connection table objects include objects that
identify the reporting connection, the current state of that
connection and a set of metrics and attributes that offer an
indication of the connection health and performance. A
single LiveData server may have multiple reporting
connections, each to a different peer node and/or to multiple
data sources from a single node.
The SNMP agent constructs the reporting connection table at
startup; the agent refreshes this table periodically during
runtime when each LiveData service reports connection states.
Reporting connection table entries cannot be added to or
deleted from the table by the management station. All
objects in this table are read-only. |
| cldReportingConnectionEntry | 1.3.6.1.4.1.9.9.814.1.4.1.1 | | not-accessible | Each reporting connection entry represents a Cisco LiveData
reporting connection. The LiveData application connects to a
number of data sources, each of which sends real-time data
as a stream to the LiveData server. |
| CLD cldRptConnIndex | 1.3.6.1.4.1.9.9.814.1.4.1.1.1 | CldIndex | not-accessible | The reporting connection index is a value that uniquely
identifies an entry in the reporting connection table.
This value is arbitrarily assigned by the SNMP agent. |
| STR cldRptConnServerID | 1.3.6.1.4.1.9.9.814.1.4.1.1.2 | SnmpAdminString | read-only | This object indicates a user-intuitive textual
identification for the Cisco LiveData connection; this is
indicative of the source of the real-time data streamed via
this reporting connection. |
| STR cldRptConnServerAddress | 1.3.6.1.4.1.9.9.814.1.4.1.1.3 | SnmpAdminString | read-only | This object indicates the hostname or IP address of the peer
node in this reporting connection. |
| INT cldRptConnState | 1.3.6.1.4.1.9.9.814.1.4.1.1.4 | INTEGER | read-only | This object indicates the current state of this reporting
connection; it is either active or inactive. |
| DAT cldRptConnStateTime | 1.3.6.1.4.1.9.9.814.1.4.1.1.5 | DateAndTime | read-only | This object indicates the date and time that this reporting
connection transitioned into its current state. |
| G32 cldRptConnEventRate | 1.3.6.1.4.1.9.9.814.1.4.1.1.6 | Gauge32 | read-only | This object indicates the number of events that are arriving
via this connection per second. |
| G32 cldRptConnHeartbeatRTT | 1.3.6.1.4.1.9.9.814.1.4.1.1.7 | Gauge32 | read-only | This object indicates the time, in milliseconds, for
heartbeat requests to be returned from the peer node in this
reporting connection. |
| C32 cldRptConnSocketConnectsEx | 1.3.6.1.4.1.9.9.814.1.4.1.1.8 | Counter32 | read-only | This object indicates the number of successful socket
connections made to the peer node in this reporting
connection. |
| C32 cldRptConnSocketDisconnects | 1.3.6.1.4.1.9.9.814.1.4.1.1.9 | Counter32 | read-only | This object indicates the number of socket disconnects with
the peer node in this reporting connection. This is used in
conjunction with cldConnSocketConnects to identify unstable
connections to a particular endpoint. |
| C32 cldRptConnMessagesDiscarded | 1.3.6.1.4.1.9.9.814.1.4.1.1.10 | Counter32 | read-only | This object indicates the number of messages sent by the
peer node in this reporting connection that have been
discarded. |
| I32 cldRptConnDSCP | 1.3.6.1.4.1.9.9.814.1.4.1.1.11 | Integer32 | read-only | This object indicates the Differentiated Services (DS) value
currently used by this reporting connection for Quality of
Service (QoS) marking. |
| cldEvents | 1.3.6.1.4.1.9.9.814.1.5 | | | |
| cldEventTable | 1.3.6.1.4.1.9.9.814.1.5.1 | | not-accessible | The event table is a list of active Cisco LiveData events.
The SNMP agent constructs the event table at startup and it
fills the table as events are generated.
Events with the same cldEventID value will overwrite existing
events in the table with the same EventID (i.e. only the most
recent will persist).
Event table entries cannot be added to or deleted from the
table by the management station. All objects in this table
are read-only. |
| cldEventEntry | 1.3.6.1.4.1.9.9.814.1.5.1.1 | | not-accessible | Each event entry represents a Cisco LiveData event. The
LiveData application software generates events when an
unusual condition has occurred that can potentially affect
the functioning of the Cisco LiveData server. |
| CLD cldEventIndex | 1.3.6.1.4.1.9.9.814.1.5.1.1.1 | CldIndex | not-accessible | The event index is a value that uniquely identifies an entry
in the event table. This value is arbitrarily assigned by
the SNMP agent. |
| U32 cldEventID | 1.3.6.1.4.1.9.9.814.1.5.1.1.2 | Unsigned32 | read-only | This object indicates the unique numeric event message
identifier that is assigned by the LiveData server to this
event. This identifier is unique for each different event.
The event ID can be used to correlate 'clear' state events
to 'raise' state events. |
| STR cldEventAppName | 1.3.6.1.4.1.9.9.814.1.5.1.1.3 | SnmpAdminString | read-only | This object indicates the service- specific name of the
Cisco LiveData functional service that generated this event. |
| STR cldEventName | 1.3.6.1.4.1.9.9.814.1.5.1.1.4 | SnmpAdminString | read-only | This object indicates the service-specific name of the Cisco
LiveData event message. The object value is used to group
similar events. |
| INT cldEventState | 1.3.6.1.4.1.9.9.814.1.5.1.1.5 | INTEGER | read-only | This object indicates the state (not to be confused with
severity) of the event and potentially the current status of
the functional component that generated the event. The
possible states are:
'raise': A raise state identifies an event received as a
result of a health-impacting condition, such as a
process failure. A subsequent clear state event
will follow when the error condition is resolved.
A node which generates a 'raise' state event may
be impaired and likely requires the attention of
an administrator.
'clear': The clear state indicates that the condition
which generated a previous raise notification has
been resolved. This may occur automatically with
fault-tolerant deployments or may be the result
of administrator intervention. |
| CLD cldEventSeverity | 1.3.6.1.4.1.9.9.814.1.5.1.1.6 | CldSeverity | read-only | This object indicates the severity level of this event. |
| DAT cldEventTimestamp | 1.3.6.1.4.1.9.9.814.1.5.1.1.7 | DateAndTime | read-only | This object indicates the date and time that the event was
generated on the originating device. |
| STR cldEventText | 1.3.6.1.4.1.9.9.814.1.5.1.1.8 | SnmpAdminString | read-only | This object indicates the full text of the event which
includes a description of the event that was generated,
component state information and potentially a brief
description of administrative action that may be necessary
to correct the condition that caused the event to occur. |
| ciscoLivedataMIBConform | 1.3.6.1.4.1.9.9.814.2 | | | |
| ciscoLivedataMIBCompliances | 1.3.6.1.4.1.9.9.814.2.1 | | | |
| ciscoLivedataMIBCompliance | 1.3.6.1.4.1.9.9.814.2.1.1 | | | This object is the compliance statement for entities which
implement the Cisco LiveData MIB. |
| ciscoLivedataMIBGroups | 1.3.6.1.4.1.9.9.814.2.2 | | | |
| cldGeneralGroup | 1.3.6.1.4.1.9.9.814.2.2.1 | | | The general group defines the general Cisco LiveData
objects. All servers will populate these objects. |
| cldClusterGroup | 1.3.6.1.4.1.9.9.814.2.2.2 | | | The cluster group defines the Cisco LiveData objects related
to the cluster of LiveData servers. All servers will populate
these objects. |
| cldServicesGroup | 1.3.6.1.4.1.9.9.814.2.2.3 | | | The services group defines the Cisco LiveData service table
objects. All servers will populate these objects, however,
the number of entries in the table will vary across servers
and the types of services will vary as well. |
| cldRptConnectionsGroup | 1.3.6.1.4.1.9.9.814.2.2.4 | | | The reporting connections group defines the Cisco LiveData
connection table objects. All servers will populate these
objects, however, the number of entries in the table will
vary across servers. |
| cldEventsGroup | 1.3.6.1.4.1.9.9.814.2.2.5 | | | The events group defines the Cisco LiveData event table
objects. All servers will populate these objects, however,
the number of entries in the table will vary across servers. |
| cldMIBEventGroup | 1.3.6.1.4.1.9.9.814.2.2.6 | | | This group defines the notification types defined in this
MIB. |
