Description: The interval average latency second object is a metric indicating the average period of time between the arrival of a CONNECT message from ICM and when the call is actually answered, on the second and subsequent transfer request for the call. The object value reflects the average latency computation for all of the calls that have been answered on the second and any subsequent transfers since system start. The second transfer in comprehensive deployments is typically to the agent on the Call Manager, and will indicate the average time to answer for agents. The computation for this metric does not include intermediate calls to play ringback for callers during subsequent Customer Voice Portal transfers. This object value calculation does not include latency for REFER transfers.