POLYCOM-VIDEO-MIB :: userAssist

MIB Reference — IPNetwork Monitor · Updated October 02, 2026

All MIBs › POLYCOM-VIDEO-MIB › userAssist

userAssist

Module: POLYCOM-VIDEO-MIB

OID (symbolic): POLYCOM-VIDEO-MIB::userAssist

OID (numeric): 1.3.6.1.4.1.2684.1.1.0.7

Node type: NOTIFICATION-TYPE

Description: Sent when a user sends a help request to GMS.

Examples

Send this trap to an SNMP manager — replace <manager> with the IP or hostname of your monitoring server (SNMPv2c):

snmptrap -v2c -c public <manager> '' POLYCOM-VIDEO-MIB::userAssist
snmptrap -v2c -c public <manager> '' 1.3.6.1.4.1.2684.1.1.0.7

Listen for incoming traps on the manager host (-f keeps it in the foreground, -Lo prints to stdout — useful for testing):

snmptrapd -f -Lo -c /dev/null authCommunity log public

Example snmptrapd log entry:

zoo11-linux.zoo [UDP: [192.168.30.111]:56416->[192.168.30.10]:162]:
  DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (493492320) 57 days, 2:48:43.20
  SNMPv2-MIB::snmpTrapOID.0 = OID: POLYCOM-VIDEO-MIB::userAssist

SNMPv3 example:

snmptrap -v3 -l authPriv -u snmpv3user -a SHA -A "AuthPass1" -x AES -X "PrivPass1" <manager> '' POLYCOM-VIDEO-MIB::userAssist

Start monitoring Polycom video conferencing endpoints, room and desktop systems with a free 30-day trial of IPNetwork Monitor. Create custom SNMP monitor using the POLYCOM-VIDEO-MIB::userAssist OID value, configure state conditions and alerts, and monitor any Polycom video conferencing endpoints, room and desktop systems from a single console.

OID Breakdown

Upper-level ancestors (6 from the standard OID tree / other modules)
Numeric OIDNameModule
1isoLANART-AGENT
1.3orgAirPair-MIB
1.3.6dodAirPair-MIB
1.3.6.1internetAirPair-MIB
1.3.6.1.4privateAirPair-MIB
1.3.6.1.4.1enterprisesAirPair-MIB
Numeric OIDNameModule
1.3.6.1.4.1.2684polycomPOLYCOM-VIDEO-MIB
1.3.6.1.4.1.2684.1polycomVideoPOLYCOM-VIDEO-MIB
1.3.6.1.4.1.2684.1.1polycomViewStationPOLYCOM-VIDEO-MIB
1.3.6.1.4.1.2684.1.1.0.7userAssistPOLYCOM-VIDEO-MIB