AcPerfMediaServices

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Organization: AudioCodes Ltd

Last Updated: 2004-07-12

Category: Telephony and VoIP, Vendor: AudioCodes

Description: Monitors media services performance metrics on AudioCodes devices including transcoding, conferencing, and tone generation statistics.

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What Is AcPerfMediaServices?

AcPerfMediaServices is AudioCodes' performance-management MIB for measuring media-processing services on its VoIP/media gateway products. Per its module description, it groups performance counters into four service areas -- acPerfIvr (interactive voice response), acPerfBct (blind call transfer), acPerfConf (conferencing), and acPerfTt (test trunk) -- each tracking statistics specific to that media function. This is a runtime performance-counter MIB: it primarily monitors software service load and throughput (how heavily IVR, transcoding, conferencing, or tone-generation resources are being used) rather than raw hardware component health. As an AudioCodes enterprise-specific performance module it likely depends on the vendor's broader AcGateway/system MIB tree for device identity and channel context. It is deployed on AudioCodes media gateways and session border controllers in VoIP networks where administrators need visibility into per-service media-processing load, and the AcPerfMediaServices download is available from AudioCodes as part of its device MIB package for loading into a MIB browser.

IPNetwork Monitor allows you to monitor SNMP objects defined in AcPerfMediaServices. Use the built-in SNMP Monitoring Browser to explore available variables, view their current values and descriptions, and select the objects you want to monitor. You can then create SNMP monitors, configure thresholds, and receive alerts when monitored values change.

Supported Devices

AudioCodes VoIP media gateway
AudioCodes session border controller

Monitoring Examples

An administrator polls counters under the acPerfConf branch to see how many conferencing resources are in active use and detect when the device is approaching its conferencing capacity, and polls acPerfIvr counters to track IVR session load during a call-center traffic spike. The acPerfBct and acPerfTt branches provide equivalent usage/performance statistics for blind call transfer and test-trunk functions, letting an operator spot an overloaded media-processing subsystem before call quality degrades. No specific leaf object names were available in the source data, so counters are described at the group level.

What Can Be Monitored

IVR service performance/load
blind call transfer (BCT) statistics
conferencing resource usage
test trunk (tone generation) statistics

Imported Objects

From SNMPv2-SMI

Counter32
Gauge32
MODULE-IDENTITY
OBJECT-TYPE
enterprises

OIDs

OID symbolic	OID numeric	Type	Access	Description
audioCodes	1.3.6.1.4.1.5003
acRegistrations	1.3.6.1.4.1.5003.7
acGeneric	1.3.6.1.4.1.5003.8
acProducts	1.3.6.1.4.1.5003.9
acPerformance	1.3.6.1.4.1.5003.10
acPerfMediaServices	1.3.6.1.4.1.5003.10.2			This MIB defines the enterprise-specific objects needed to support performance management of the AudioCodes product. Performance measurements are grouped into the following MIB trees: acPerfIvr - performance measurements related to the IVR service acPerfBct - performance measurements related to the BCT service acPerfConf - performance measurements related to the Conferencing service acPerfTt - performance measurements related to the Test Trunk service
acPerfIvr	1.3.6.1.4.1.5003.10.2.1
C32 acPerfIvrPlayRequests	1.3.6.1.4.1.5003.10.2.1.1	Counter32	read-only	The total number of announcement requests received from the call agent. Products: IPmedia 2000
C32 acPerfIvrPlaySuccessful	1.3.6.1.4.1.5003.10.2.1.2	Counter32	read-only	Number of announcement requests processed successfully. Products: IPmedia 2000
C32 acPerfIvrPlayFailedDueToLackOfResources	1.3.6.1.4.1.5003.10.2.1.3	Counter32	read-only	Number of announcement requests which failed to be played because some resource was not available. Products: IPmedia 2000
G32 acPerfIvrPlayInProgress	1.3.6.1.4.1.5003.10.2.1.4	Gauge32	read-only	The number of announcement operations that are currently in progress. Products: IPmedia 2000
C32 acPerfIvrPlayDuration	1.3.6.1.4.1.5003.10.2.1.5	Counter32	read-only	The duration, in seconds, of all successful announcement requests. The average duration of all requests (average hold time) can be computed by dividing acPerfPlayDuration by acPerfPlaySuccessful. Products: IPmedia 2000
C32 acPerfIvrPlayFailedDueToProvMismatch	1.3.6.1.4.1.5003.10.2.1.6	Counter32	read-only	Number of announcement requests which failed because of a provisioning mismatch. Products: IPmedia 2000
C32 acPerfIvrPlayCollectRequests	1.3.6.1.4.1.5003.10.2.1.7	Counter32	read-only	The number of play collect requests. Products: IPmedia 2000
C32 acPerfIvrPlayCollectSuccessful	1.3.6.1.4.1.5003.10.2.1.8	Counter32	read-only	Number of play collects completed successfully. A request is considered successful if the entire sequence, from initial prompt to success/failure prompt, is played out without a failure due to lack of resources, provisioning mismatch, or any other media server failure. The failure of the user to enter the proper digits is not a reason for failure of the request. Products: IPmedia 2000
C32 acPerfIvrPlayCollectFailedDueToLackOfResources	1.3.6.1.4.1.5003.10.2.1.9	Counter32	read-only	The number of play collect requests that failed due to lack of resources. Products: IPmedia 2000
C32 acPerfIvrPlayCollectFailedDueToProvMismatch	1.3.6.1.4.1.5003.10.2.1.10	Counter32	read-only	The number of play collect requests that failed due a provisioning mismatch. Products: IPmedia 2000
G32 acPerfIvrPlayCollectInProgress	1.3.6.1.4.1.5003.10.2.1.11	Gauge32	read-only	The number of play collect operations that are currently in progress. Products: IPmedia 2000
C32 acPerfIvrPlayCollectDuration	1.3.6.1.4.1.5003.10.2.1.12	Counter32	read-only	The duration, in seconds, of all successful play collect requests. The average duration of all requests can be computed by dividing acPlayCollectDuration by acPlayCollectSuccessful. Products: IPmedia 2000
C32 acPerfIvrContDigitCollectRequests	1.3.6.1.4.1.5003.10.2.1.13	Counter32	read-only	The number of continuous digit collect requests. Products: IPmedia 2000
C32 acPerfIvrContDigitCollectSuccessful	1.3.6.1.4.1.5003.10.2.1.14	Counter32	read-only	Number of continuous digit collects completed successfully. Products: IPmedia 2000
C32 acPerfIvrContDigitCollectFailedDueToLackOfResources	1.3.6.1.4.1.5003.10.2.1.15	Counter32	read-only	The number of continuous digit collect requests that failed due to lack of resources. Products: IPmedia 2000
G32 acPerfIvrContDigitCollectInProgress	1.3.6.1.4.1.5003.10.2.1.16	Gauge32	read-only	The number of continuous digit collect operations that are currently in progress. Products: IPmedia 2000
C32 acPerfIvrContDigitCollectDuration	1.3.6.1.4.1.5003.10.2.1.17	Counter32	read-only	The duration, in seconds, of all successful continuous digit collect requests. The average duration of all requests can be computed by dividing acDCCollectDuration by acDCCollectSuccessful. Products: IPmedia 2000
acPerfBct	1.3.6.1.4.1.5003.10.2.2
C32 acPerfBctRequests	1.3.6.1.4.1.5003.10.2.2.1	Counter32	read-only	The total number of BCT contexts opened since the media server initialized Products: IPmedia 2000
C32 acPerfBctSuccessful	1.3.6.1.4.1.5003.10.2.2.2	Counter32	read-only	Number of BCT requests processed successfully. Products: IPmedia 2000
C32 acPerfBctFailedDueToLackOfResources	1.3.6.1.4.1.5003.10.2.2.3	Counter32	read-only	Number of BCT requests which failed to be played because some resource was not available. Products: IPmedia 2000
G32 acPerfBctInProgress	1.3.6.1.4.1.5003.10.2.2.4	Gauge32	read-only	The number of BCT calls that are currently in progress. Products: IPmedia 2000
C32 acPerfBctDuration	1.3.6.1.4.1.5003.10.2.2.5	Counter32	read-only	The duration, in seconds, of all successful BCT contexts. The average duration of all contexts can be computed by dividing acPerfBCTDuration by acPerfBCTSuccessful. Products: IPmedia 2000
C32 acPerfBctTotalParticipants	1.3.6.1.4.1.5003.10.2.2.6	Counter32	read-only	The total number of BCT participants since the media server initialized Products: IPmedia 2000
G32 acPerfBctCurrentNumberOfParticipants	1.3.6.1.4.1.5003.10.2.2.7	Gauge32	read-only	The number of participants in all BCT calls that are currently in progress. Products: IPmedia 2000
acPerfConf	1.3.6.1.4.1.5003.10.2.3
C32 acPerfConfRequests	1.3.6.1.4.1.5003.10.2.3.1	Counter32	read-only	The total number of conferences processed since the last application restart. This is the number of conferences created and not the number of members. Products: IPmedia 2000
C32 acPerfConfSuccessful	1.3.6.1.4.1.5003.10.2.3.2	Counter32	read-only	Number of conference requests processed successfully. Products: IPmedia 2000
G32 acPerfConfInProgress	1.3.6.1.4.1.5003.10.2.3.3	Gauge32	read-only	The number of conferences currently in progress. Products: IPmedia 2000
C32 acPerfConfDuration	1.3.6.1.4.1.5003.10.2.3.4	Counter32	read-only	The duration, in seconds, of all successful conference requests. The average duration of all requests can be computed by dividing acPerfConfDuration by acPerfConfSuccessful. Products: IPmedia 2000
C32 acPerfConfFailedDueToLackOfResources	1.3.6.1.4.1.5003.10.2.3.5	Counter32	read-only	The number of times a conference request was rejected due to lack of resources since the last application restart. Products: IPmedia 2000
C32 acPerfConfAddRequests	1.3.6.1.4.1.5003.10.2.3.6	Counter32	read-only	The number of requests to add a conferee to an existing conference. Products: IPmedia 2000
C32 acPerfConfAddSuccessful	1.3.6.1.4.1.5003.10.2.3.7	Counter32	read-only	The number of times a conferee was added successfuly to an existing conference. Products: IPmedia 2000
C32 acPerfConfAddFailedDueToLackOfResources	1.3.6.1.4.1.5003.10.2.3.8	Counter32	read-only	The number of times a conferee could not be added to an existing conference due to a lack of resources. Products: IPmedia 2000
C32 acPerfConfPortsUsed	1.3.6.1.4.1.5003.10.2.3.9	Counter32	read-only	The total number of ports that were reserved for conferences since the last application restart. Products: IPmedia 2000
G32 acPerfConfPortsReserved	1.3.6.1.4.1.5003.10.2.3.10	Gauge32	read-only	The number of conference ports currently reserved. This includes play ports, monitor ports and regular conferee ports. A monitor port may be reserved by the call agent when setting up a conference. The monitor port can then be used by one or more listen-only conferees. Products: IPmedia 2000
acPerfTt	1.3.6.1.4.1.5003.10.2.4
C32 acPerfTtRequests	1.3.6.1.4.1.5003.10.2.4.1	Counter32	read-only	The number of test trunk calls requested. Products: IPmedia 2000
C32 acPerfTtSuccessful	1.3.6.1.4.1.5003.10.2.4.2	Counter32	read-only	The number of test trunk calls that were successfully setup and torn down. This PM is not a reflection on whether the test actually passed or failed. Products: IPmedia 2000
G32 acPerfTtInProgress	1.3.6.1.4.1.5003.10.2.4.3	Gauge32	read-only	The number of test trunk calls that are currently in progress. Products: IPmedia 2000
C32 acPerfTtDuration	1.3.6.1.4.1.5003.10.2.4.4	Counter32	read-only	The duration, in seconds, of all successful test trunk requests. This number is The time between a test trunk call being initiated and completed. The average duration of all requests can be computed by dividing acPerfTtDuration by acPerfTtSuccessful. Products: IPmedia 2000
C32 acPerfTtFailedDueToLackOfResources	1.3.6.1.4.1.5003.10.2.4.5	Counter32	read-only	The number of times a test trunk request was rejected due to lack of resources since the last application restart. Products: IPmedia 2000

RFC description

Performance measurements for AudioCodes media servers and gateways.

Start monitoring AudioCodes VoIP media gateways/session border controllers with a free 30-day trial of IPNetwork Monitor. Import MIBs, browse SNMP OIDs, create custom SNMP monitors, configure alerts, and monitor any SNMP-enabled network device from a single console.

Download AcPerfMediaServices

What Is AcPerfMediaServices?

Supported Devices

Monitoring Examples

What Can Be Monitored

This MIB depends on

Related MIBs

RFC description