Q: When we try test playing an audio file to be configured for an alert, we get an error message. Why file isn’t played?
A: IPNetwork utilizes codecs provided by OS. It’s not a self-contained media player with all codecs included; it’s just a network monitoring software, so it relies on OS for that.
Typical error code is 0x80040200 which means operating system has no support for given media file type.
If the audio file in question can be played in standalone media player, chances are there are no corresponding codecs installed.
One of solutions is installing Windows Media Player. Note that server Windows distributions do not install Windows Media Player by default, thus required codecs can be missing.
Related topics
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Why ‘Play Sound’ alert doesn’t work in my browser?
Check out our Knowledge Base where we answer questions regarding various topics. The operating system may not have a codec for the selected audio file type. IPNetwork Monitor relies on OS codecs instead of including its own media playback engine. Yes. Server editions of Windows may not include Windows Media Player by default, and installing it can add the codecs required for common audio files. Verify that the file type is supported on the machine running IPNetwork Monitor, install the required codec if needed, or choose an audio format already supported by the operating system.
Frequently Asked Questions
Why does testing an alert sound fail with a media error?
Can installing Windows Media Player help alert sounds play?
What should I check when an alert sound does not play?