Why don’t I receive SMS sent via email?
Q: I receive SMS sent to my SMS-via-email address when using Outlook, but not using your software. How can I find what’s wrong? A. Let’s check all possible reasons step by step. It is assumed your mobile services provider has sent you email-to-SMS gateway email address (it usually contains your login name or mobile number as part). Below we will refer to this gateway address as email-to-sms@gateway. Please do not forget to insert your real-life email to SMS address. 1. Please open “Tools -> Settings -> Email Settings”. In the field “To” email address (on top) please enter the email, i.e. email-to-sms@gateway (please don’t forget to enter the original email address afterwards, if it’s different). Make sure SMTP server settings on this page are correct. Now please click “Send test email alert” button. A pop-up window will appear, containing the log of communicating with SMTP server. If everything is good, the last line (white on green background) will read “Message was sent successfully”. If the last line doesn’t indicate success, please attend to all the messages in that pop-up window, they contain information on what could happen. Please send the entire content of that pop-up to me if you need assistance finding the origin of the problem. You can also refer to Why email alerts are not delivered Knowledge Base article for more details on this step. We assume that step (above) detected no problems, or that the problems have been handled. Let’s create short test email alert and try sending it. If you use 3.5.8152 or older release of IPNetwork Monitor, please skip section 2 and refer to section 3 below. 2. Please create a custom email alert with as little text as possible: open “Tools -> Settings -> Alerts”. Click “New” and name the new alert, for example, “Test SMS alert”. Click “Add” drop-down list and select “New Simple Action -> Send mail”. Now edit “To” field (enter email-to-sms@gateway address there), edit “Subject” (place a single word/letter there, just to make it non-empty), edit the full content (body) field: leave a single word in this field, for test purposes. Name the simple action, press “OK” to save it, select “Always” schedule from the “When” drop-down list and press “OK” to save the new alert. Click “Apply” and “OK” to close the Settings dialogue. Now please create a monitor, for example, a simple TCP monitor for any host, e.g. for the monitoring host itself. Open the monitor Alerting tab on its Parameters/Results pane. Select “Set alerts independently” radio button on the top of the tab. After that select the alert we created above from the drop-down list for “When monitor enters Down state…” section and uncheck all the checkboxes in this section, if any, like in the sample below:
